CATEGORIES

The FEDHASA Hospitality Awards recognise and celebrate excellence across South Africa’s vibrant hospitality industry. The awards span a diverse range of categories, honouring outstanding contributions in lodging, dining, sustainability, innovation, and leadership.

Individual awards showcase the top talent driving South Africa’s world-class hospitality, from promising Young Professionals to established industry Leaders. Operational awards celebrate achievements in hotel, restaurant, and business support services.

Sustainability and social impact awards applaud organisations leading the way in environmental stewardship and community engagement. Finally, the Culinary Excellence award honors South Africa’s most talented chefs and restaurateurs.

By shining a light on the industry’s highest achievements, the FEDHASA Hospitality Awards foster continued growth, spark creative thinking, and raise benchmarks for service and sustainability. The awards offer national recognition for hospitality professionals and organisations across all segments, motivating the industry to reach ever-higher standards of excellence.

General Manager Hotel

  • Operational Excellence: Efficiency in managing daily operations while ensuring a high level of guest satisfaction. This includes effective resource allocation, budgeting, and handling of logistics.
  • Leadership and Staff Development: Ability to inspire and lead a diverse team, evidenced by low staff turnover, high morale, and a commitment to professional development and training.
  • Customer Satisfaction: Evidence of exceptional guest service, based on guest feedback and ratings, or recognition from industry bodies for outstanding customer service.
  • Innovation and Adaptation: Implementation of innovative strategies to improve guest experience and service. Adaptability to changing trends and challenges in the hospitality industry.
  • Financial Performance: Evidence of strong financial management, including revenue growth and profitability, under the applicant’s stewardship.
  • Sustainability Practices: Commitment to environmental sustainability and local community engagement, as demonstrated by concrete policies and initiatives.
  • Contribution to the Brand and Industry: Overall impact on the hotel brand and contributions to advancing the hospitality industry in South Africa.

General Manager Restaurant

  • Operational Efficiency: Proficiency in running restaurant operations smoothly, ensuring optimal use of resources, and maintaining a well-organised work environment.
  • Leadership and Team Management: Ability to inspire, lead, and develop a team towards a shared vision. A proven track record of low staff turnover and high team morale.
  • Customer Experience: Evidence of extraordinary customer service and dining experience, as shown by customer feedback, reviews, and any industry recognitions.
  • Menu and Service Innovation: Ability to introduce innovative food and beverage ideas, unique dining experiences, and adapt to new culinary trends and preferences.
  • Financial Management: Demonstration of strong financial acumen, including profitability, cost control, and revenue growth.
  • Sustainability Practices: Commitment to sustainable practices in sourcing, waste management, and energy efficiency, and contribution to the local community.
  • Contribution to the Culinary Field: Impact on the restaurant’s brand and a broader contribution to advancing South Africa’s restaurant industry.

Business Support

  • Business Impact: Demonstration of the individual’s direct contribution to business success.
  • Problem Solving & Initiative: Evidence of overcoming challenges proactively and creatively.
  • Collaboration & Teamwork: Ability to foster positive working relationships across the company.
  • Customer Focus: Dedication to improving customer experience, if applicable.
  • Consistency & Reliability: Proven reliability and consistent high-level performance.
  • Leadership & Mentorship: Display of leadership qualities and support for others.
  • Adaptability & Learning: Readiness to adapt and commitment to personal development.
  • Ethics & Values: Upholding company values and high ethical standards.

Maintenance

  • Operational Efficiency: Measures how effectively the nominee manages maintenance operations to minimize disruptions and maximise efficiency.
  • Problem Solving: Demonstrates ability to swiftly and effectively troubleshoot and resolve maintenance issues.
  • Preventive Maintenance: Implementation of preventive measures to mitigate potential issues and ensure smooth operations.
  • Safety Compliance: Adherence to and enforcement of safety regulations, ensuring a safe environment for both guests and staff.
  • Budget Management: Skill in managing maintenance budgets and cost control.
  • Sustainability Practices: Implementation of eco-friendly maintenance practices, contributing to the property’s sustainability goals.
  • Customer Service: Responsiveness to maintenance-related customer complaints, ensuring guest satisfaction.

Housekeeper

  • Cleanliness and Hygiene: Consistent maintenance of high standards of cleanliness and hygiene in all guest rooms and common areas.
  • Attention to Detail: Ability to anticipate and respond to guest needs, paying attention to even the smallest details in room preparation and cleaning.
  • Time Management: Efficiency in completing tasks within set time frames without compromising quality of work.
  • Customer Service: Evidence of exceptional customer service, responding to guest requests promptly and professionally.
  • Teamwork: Demonstrated ability to work effectively with others and contribute positively to a team environment.
  • Sustainability Practices: Commitment to environmentally-friendly cleaning practices and resource usage.
  • Communication Skills: Effective communication with guests and other hotel staff, ensuring all concerns or issues are addressed promptly.
  • Contribution to Guest Satisfaction: Overall impact on guest satisfaction and contribution to the hotel’s reputation for excellence in service.

Hospitality Technology Provider

  • Innovation and Creativity: Demonstrated development of innovative and creative tech solutions that address specific challenges or improve processes within the hospitality industry.
  • Impact on Operational Efficiency: Evidence of how their technology improves operational efficiency, streamlines processes, or enhances profitability for their clients.
  • Enhancement of Guest Experience: Ability of their technology to significantly enhance the guest experience, demonstrated through customer testimonials or case studies.
  • User-Friendliness: The ease of use, functionality, and adaptability of their technology, considering the diverse user base within the hospitality industry.
  • Customer Support: Quality of customer service and technical support, ensuring smooth implementation and operation of their technology.
  • Scalability and Flexibility: Ability of their solutions to grow and adapt to the changing needs of their clients, both in size and functionality.
  • Security and Compliance: Robustness of their data security measures and compliance with relevant laws and regulations.
  • Contribution to the Industry: Overall impact of the company’s technology solutions on shaping the future of the hospitality industry.

Front of House

  • Customer Service Excellence: Consistently delivering outstanding customer service and demonstrating an ability to go above and beyond to satisfy guest needs.
  • Communication Skills: Exceptional communication and interpersonal skills, ensuring guests feel welcome and valued.
  • Operational Efficiency: Proficiency in managing front of house operations smoothly, from reservations to guest requests and problem-solving.
  • Teamwork: Demonstrated ability to work effectively with others and contribute positively to a team environment.
  • Problem-Solving and Conflict Resolution: Ability to effectively manage and resolve customer complaints or disputes, turning potential negatives into positives.
  • Knowledge and Professionalism: Comprehensive knowledge of the establishment and its offerings, and consistently high standards of professionalism in conduct and appearance.
  • Innovation and Adaptability: Capacity to adapt to changing circumstances, implement innovative ideas for service improvement, and handle pressure during peak times.
  • Contribution to Guest Satisfaction: Overall impact on guest satisfaction and contribution to the establishment’s reputation for service excellence.

Young Professional of the Year

  • Leadership Potential: Demonstrated capacity for leadership, shown through roles, initiatives, or projects they’ve taken on within their organisation.
  • Innovation and Creativity: Display of innovative and creative thinking, and ability to implement these ideas for service enhancement or problem-solving.
  • Commitment to Excellence: Consistent pursuit of high standards in their job role, and dedication to service excellence.
  • Professional Growth: Evidence of rapid professional growth and learning, shown through advancement within their organization or acquisition of new skills and knowledge.
  • Teamwork and Collaboration: Ability to work effectively within a team and collaborate across departments or roles.
  • Customer Satisfaction: Evidence of a strong focus on customer satisfaction and the ability to create memorable guest experiences.
  • Industry Engagement: Active participation in industry events, conferences, or organizations, showing a commitment to the broader hospitality community.
  • Vision for the Future: A clear and inspiring vision for the future of the hospitality industry, demonstrated through written essays, interviews, or recommendations.

Leader of the Year

  • Leadership Excellence: Demonstrated exceptional leadership within their organization, promoting a positive culture, inspiring the team, and driving business success.
  • Innovation and Strategic Thinking: Evidence of innovative strategies or practices introduced that have significantly enhanced their business or the broader hospitality industry.
  • Impact on Business Success: Clear contribution to their organization’s success, in terms of revenue growth, customer satisfaction, or brand reputation.
  • Employee Development and Satisfaction: Commitment to the development, well-being, and satisfaction of employees, as demonstrated by low staff turnover, high engagement scores, or innovative HR practices.
  • Customer Focus: Exceptional focus on customer service and the creation of memorable guest experiences.
  • Sustainability and Ethical Leadership: Commitment to sustainable and ethical business practices, and contribution to the local community.
  • Industry Engagement: Active participation and influence in industry forums, associations, and events, contributing to the development of the hospitality industry as a whole.
  • Resilience and Adaptability: Ability to successfully navigate challenges, adapt to change, and lead their organisation through periods of adversity.

Sustainability

  • Environmental Sustainability Practices: Implementation of significant measures to reduce carbon footprint, conserve resources, minimise waste, and protect biodiversity.
  • Social Responsibility Initiatives: Demonstrable actions in social welfare, community engagement, employee welfare, diversity, and inclusion.
  • Governance and Ethical Business Practices: Strong commitment to ethical business practices, transparency, and good corporate governance.
  • Innovation in Sustainability: Creative and innovative strategies or initiatives that have significantly enhanced the sustainability of their operations or services.
  • Sustainable Supply Chain Management: Efforts in ensuring a sustainable and ethical supply chain, including sourcing of local and fair-trade products.
  • Sustainability Reporting: Regular and transparent reporting of their environmental, social, and governance performance.
  • Employee Training and Engagement: Training and engaging employees in sustainability practices and embedding sustainability into the organisation’s culture.
  • Impact on the Industry: The overall contribution of the company to promoting sustainability within the hospitality industry and the broader community.

Shared Prosperity (ED)

  • Enterprise Development Initiatives: Significant contribution to developing new enterprises in the hospitality industry, through initiatives such as mentoring, funding, or providing access to resources or opportunities.
  • Collaboration and Partnership: Collaborations or partnerships with startups, small businesses, or other organizations to support enterprise development.
  • Impact and Success of Supported Enterprises: Evidence of the success and impact of the enterprises they have supported, in terms of growth, job creation, or innovation.
  • Inclusive Growth: Initiatives aimed at fostering inclusive growth by supporting enterprises led by underrepresented groups in the industry.
  • Innovation: Innovative strategies or practices introduced to support enterprise development in the hospitality sector.
  • Sustainability of Initiatives: Long-term planning and sustainability of their enterprise development initiatives.
  • Industry Engagement: Active participation and influence in industry forums, associations, and events, contributing to the development of the hospitality industry as a whole.
  • Overall Contribution to the Industry: The overall contribution of the company to promoting shared prosperity and enterprise development within the hospitality industry.

Culinary Excellence

  • Culinary Skill and Creativity: Exceptional culinary skill and creativity demonstrated through their dishes and menus.
  • Consistency: Consistency in delivering high-quality dishes that satisfy and delight guests.
  • Innovation: Innovative approaches to menu development, food presentation, or cooking techniques.
  • Sustainability Practices: Use of sustainable and ethical practices in sourcing and preparing food, including focus on local and seasonal produce.
  • Customer Satisfaction: Positive impact on customer satisfaction and contribution to the establishment’s reputation for dining excellence.
  • Team Leadership: Ability to effectively lead and manage a kitchen team, ensuring efficiency, safety, and harmonious work environment.
  • Professional Development: Evidence of ongoing professional development and staying updated with latest culinary trends and techniques.
  • Overall Contribution to the Establishment: The overall contribution of the culinary staff member to the success and reputation of the hotel or restaurant.

Food & Beverage Manager of the Year

  • Economic Impact: Demonstrated positive impact on the local economy through supporting local suppliers, creating employment opportunities, and contributing to the growth of the local food and beverage scene.
  • Revenue Growth: Proven track record of increasing food and beverage sales through successful menu management, marketing efforts, and delivering excellent customer service.
  • Ability to continuously attract and retain loyal customers. Cost Control: Skilled at effectively managing costs related to food, beverages, labour, and overheads. Leverages efficient inventory management, waste reduction, and smart procurement strategies to meet budgets without compromising on quality.
  • Profit Margins: Consistently maintains healthy profit margins for food and beverage operations by optimising sales while keeping costs low through effective pricing strategies and cost management.
  • Customer Satisfaction: Creates satisfied, loyal customers as shown by consistent positive sentiment in customer feedback, online reviews, and repeat business rates. Delivers consistently high-quality products and services.
  • Employee Satisfaction and Retention: Excels at leading motivated, satisfied teams with proven ability to achieve high employee satisfaction and low turnover rates. An exceptional people manager who brings out the best in staff.